ClearHostTroubleshooting

OTA connections

Traveloka

Choose Channex in the Traveloka extranet's channel manager section, then add the Traveloka property ID in ClearHost.

Occupancy-based pricing (OBP)Channel mapping

In progress
In progress. This guide is incomplete: some steps are missing or not yet confirmed. Check with the team before relying on it.

💡 From Channex's guide, not yet done by our team. These steps follow Channex's Traveloka guide, which also has screenshots. After the first onboarding, replace them with our own screenshots and mark the page complete.

What it is: Southeast Asian OTA; brings guests from Indonesia, Thailand, Vietnam and nearby.
Where: Traveloka extranet
You need: the Traveloka property ID (a code like LsBxFfgUQcuf, not the hotel's usual ID).

#On Traveloka

  1. 1

    In the Traveloka extranet's channel manager section, choose Channex. Or ask Channex support to connect it for you.

  2. 2

    Note the Traveloka property ID.

#In ClearHost

  1. 3

    Open Channel Manager → Channels and click "Create". Choose Traveloka.

  2. 4

    Fill in "Title", "Property" and "Hotel ID" (the Traveloka property ID).

  3. 5

    Click "Test Connection". If it fails, check the ID, or ask Traveloka support to confirm Channex is connected.

  4. 6

    Open the "Mapping" tab and map every room type and rate plan. Traveloka is always priced per number of guests: if the property has one price per room, map that same price to every guest count.

  5. 7

    Map exactly one room type as "RETAIL". Traveloka derives the other rates from it. Meal plans sit on the room, so a room sold with different meal plans needs one Traveloka room per meal plan.

  6. 8

    Save the channel, then activate it.

#Common problems

  • Booking amount doesn't match the hotel voucher: ask the Traveloka account manager to change the tax/commission setting.
  • Missing prices for some guest counts: every guest count needs a mapped price (see step 6).

Known issues