ClearHostTroubleshooting

OTA connections

Klook

Email Klook support to connect Channex; they send the Klook Hotel ID to add in ClearHost.

In progress
In progress. This guide is incomplete: some steps are missing or not yet confirmed. Check with the team before relying on it.

💡 From Channex's guide, not yet done by our team. These steps follow Channex's Klook guide, which also has screenshots. After the first onboarding, replace them with our own screenshots and mark the page complete.

What it is: Asian travel platform for activities and hotels.
Where: Klook support (by email)
You need: the Klook Hotel ID, from Klook support.

#On Klook

  1. 1

    Email Klook support and ask them to connect the property to Channex. They reply with the Hotel ID.

#In ClearHost

  1. 2

    Open Channel Manager → Channels and click "Create". Choose Klook.

  2. 3

    Fill in "Title", "Property" and "Hotel ID" (the Klook Hotel ID).

  3. 4

    Click "Test Connection". If it fails, check the Hotel ID, or ask Klook support to confirm Channex is connected.

  4. 5

    Open the "Mapping" tab and map every Klook room type and rate plan. Leave nothing unmapped.

  5. 6

    Save the channel, then activate it.

#Common problems

  • Test connection fails: wrong Hotel ID, or Klook hasn't enabled Channex yet. Ask Klook support.