Hotelbeds

💡 From Channex's guide, not yet done by our team. These steps follow Channex's Hotelbeds guide, which also has screenshots. After the first onboarding, replace them with our own screenshots and mark the page complete.

What it is: Bedbank: sells rooms to travel agents and tour operators rather than directly to guests.
Where: Hotelbeds extranet
You need: the username and password Hotelbeds gave the property, and which contract to connect.

#On Hotelbeds

1. 1

   In the Hotelbeds extranet, choose Channex as the channel manager. If it isn't listed, open a support ticket with Hotelbeds asking them to connect Channex.

2. 2

   Check the contract with Hotelbeds. Each contract is connected separately. Ask Hotelbeds to extend the contract dates or remove allotments if needed.

#In ClearHost

1. 3

   Open Channel Manager → Channels and click "Create". Choose Hotelbeds.

2. 4

   Enter the Hotelbeds username and password.

3. 5

   Click "Test Connection", then choose the right contract in the selector that appears.

4. 6

   Open the "Mapping" tab and map each Hotelbeds room to a ClearHost room and rate.

5. 7

   Under "Advanced Options", keep "Update Availability", "Update Rates" and "Update Restrictions" ticked, unless the contract doesn't allow one of them.

6. 8

   Save the channel, then activate it. A full sync of rates and availability goes out; check the channel's logs afterwards for errors.

#Common problems

• "does not agree with the signed contract": the contract doesn't allow price updates. Untick Update Rates.
• Errors for dates after the contract ends: ask Hotelbeds to extend the contract.
• "Minimum allotment activated": Hotelbeds won't let you close dates until allotted rooms sell. Ask Hotelbeds to remove allotments (they can cause overbookings).
• Errors on some rates (e.g. FIT): those rates shouldn't receive prices.
• Missing price errors: make sure every date over the next two years has a price.