ClearHostTroubleshooting

OTA connections

Yatra

Ask Yatra support (Extranet messages) to connect Channex, then add the Yatra Hotel ID in ClearHost.

In progress
In progress. This guide is incomplete: some steps are missing or not yet confirmed. Check with the team before relying on it.

💡 From Channex's guide, not yet done by our team. These steps follow Channex's Yatra guide, which also has screenshots. After the first onboarding, replace them with our own screenshots and mark the page complete.

What it is: Indian OTA (hotels, flights and holidays).
Where: Yatra Extranet
You need: a direct contract with Yatra, and the property's Yatra Hotel ID.

#On Yatra

  1. 1

    Make sure the property is live on Yatra. It needs a direct contract with Yatra, with the property details and photos uploaded.

  2. 2

    Ask Yatra support to connect the property to Channex, using the messages inside the Yatra Extranet. Note the Hotel ID.

#In ClearHost

  1. 3

    Open Channel Manager → Channels and click "Create". Choose Yatra.

  2. 4

    Fill in "Title" (any name), "Property" and "Hotel ID" (the Yatra Hotel ID).

  3. 5

    Click "Test Connection". If it fails, check the Hotel ID, or ask Yatra support to confirm Channex is connected.

  4. 6

    Open the "Mapping" tab and map every Yatra room type and rate plan. Yatra maps per room (one price for the room, not per number of guests). Leave nothing unmapped.

  5. 7

    Save the channel, then activate it.

#Common problems

  • Test connection fails: wrong Hotel ID, or Yatra hasn't enabled Channex yet. Ask Yatra support.
  • Different price per number of guests: not possible on Yatra; it always takes one price per room.