Vrbo

💡 From Channex's guide, not yet done by our team. These steps follow Channex's Vrbo guide, which also has screenshots. After the first onboarding, replace them with our own screenshots and mark the page complete.

What it is: Vacation rentals (Expedia Group): villas, homestays and whole-property rentals.
Where: Vrbo owner account
You need: the property's Vrbo username and password, and the account owner's phone for a 2FA SMS code.

#On Vrbo

1. 1

   If the account was ever connected to another PMS or channel manager, ask Vrbo support to disconnect it and convert it back to a normal account ("Please disconnect my account from my current channel manager; I will manage the extranet manually").

2. 2

   Remove any iCal calendar links (e.g. from Airbnb or an old PMS). They would overwrite what ClearHost sends.

#In ClearHost

1. 3

   Open Channel Manager → Channels and click "Create". Choose Vrbo.

2. 4

   Fill in "Title", the property, and the Vrbo "Username" and "Password".

3. 5

   Click "Authenticate" (not Test Connection). If asked, enter the 2FA code sent by SMS to the account owner, then click Test Connection.

4. 6

   On the mapping page, map a room and rate to each Vrbo listing you want to connect.

5. 7

   Save the channel, then activate it.

#Common problems

• Channel disconnects by itself: usually because the Vrbo password changed. Authenticate again with the new password (an email warns you when this happens).
• Availability gets overwritten: an old iCal link or channel manager is still connected on Vrbo. Remove it (steps 1 and 2).
• Messages and reviews don't come through to ClearHost; answer them on Vrbo.