Issues & fixes
Real client cases: what they asked, what it was, and how we solved it.
Pricing & rates
I want a different price for 1, 2 or 3 guestsOccupancy-based pricing (OBP): price per person instead of per room, so the price changes with the number of guests.Trip.com isn't getting our prices for 3, 4 or 5 guestsTrip.com was on pricing per room. Trip.com support has to switch the account to pricing per guest (occupancy based).I want 5% GST below ₹7,500, 18% above it, and no tax below ₹1,000GST slabs: one tax set per slab, each attached to the rate plans priced in that range. Works on the booking engine and the OTAs.I want one of my OTAs to be 10% higher than the othersChannel rate modifier (Rate Logic in Channel Settings): add a % or ₹ amount to one OTA channel only. The other OTAs and the booking engine keep the ClearHost rate.Why is my room so much cheaper on Agoda?Agoda shows a lower price than the rate set in ClearHost: check the connection, mapping and commission setting, the hotel's own Agoda promotions, and explain Agoda-funded discounts (Agoda gives up part of its commission).