ClearHostTroubleshooting

TutorialsReservations & front desk

Create a reservation

In ClearHost: PMS → Reservations.

Where: PMS → Reservations in ClearHost
You need: PMS on the property's plan, and permission to create bookings on this property.

#Steps

  1. 1

    Select the property you want to work on in the top bar.

  2. 2

    The quickest route is "PMS → Front Desk", where "New Reservation" opens a short two-part form rather than the full wizard. Guest & stay takes the Guest name, Phone, the dates and the Adults and Children; Room & payment takes the Room type, the Rate and how the money is handled. Open in ClearHost ↗

  3. 3

    Under "How did they book?", say whether it was a "Walk-in", the Website or a phone call, so the booking is attributed correctly. Then choose Pay later to collect at check-in, or Take an advance to record money now.

  4. 4

    Finish with the "Reserve" button, which names the room or the number of rooms it is about to hold. For a guest standing in front of you on their arrival day, Check in sits beside it and does both at once.

  5. 5

    The longer route, which lets you pick an existing guest profile and record an advance through the full wizard, starts at "PMS → Reservations".

  6. 6

    Click "New Reservation". ClearHost opens Guest Operations on the Check-in tab — that is where new bookings are created. Open in ClearHost ↗

  7. 7

    Under "Guest Verification", type the name into "Search Guest Profile" and pick the guest. For someone who has never stayed before, use the walk-in option under the search box to create their profile on the spot.

  8. 8

    If that guest already has bookings, ClearHost shows "Select reservation". Do not pick one of those — click Book a new stay for this guest below the list, otherwise you will check the guest into an existing booking instead of creating a new one.

  9. 9

    Set the "Stay Dates" for the new booking, choose the room and the rate, then click "Continue to Payment".

  10. 10

    Record any advance the guest is paying and finish with "Complete Check-in" to save the booking.

#Good to know

There is no separate booking form — ClearHost creates the booking through the check-in flow. Bookings that come from an OTA or your booking engine appear in Reservations on their own.