Check a guest out
In ClearHost: PMS → Front Desk.
Where: PMS → Front Desk in ClearHost
You need: PMS on the property's plan, and permission to edit bookings on this property.
#Steps
- 1
Select the property you want to work on in the top bar.
- 2
Open "PMS → Front Desk".
- 3
Leave the view on "Room view" — that is the default. A room whose guest is already past their leaving time is marked Checkout overdue.
- 4
Click "Check out" on the room’s tile. From the Table the row always offers it too; on the Chart it is on the booking card only on the day they leave.
- 5
Go through the bill with the guest and add anything missing. If nothing is owed, the button simply checks them out.
- 6
If there is a balance, pick how it is being settled under "Payment method" — cash, card or UPI take the money there and then.
- 7
"Payment method → Payment" link is for a guest paying online. It opens a panel for whichever gateway the property uses; click Generate payment link to create the link, which is copied to your clipboard.
- 8
ClearHost does not send that link anywhere — share it with the guest yourself, by WhatsApp or however you normally reach them. Then click Check out — link shared. The balance keeps showing in Billing and Payments until they pay.
- 9
The other way in is the Guest Operations wizard, which walks the same check-out over several steps: "Verify Charges", then the invoice and whatever is owed, ending in "Close Booking". Open in ClearHost ↗
#Good to know
You can also start check-out from the actions menu on a booking in Reservations. The room is passed to housekeeping as part of closing the booking. The old Kanban board of arrival and departure columns is gone — the room tiles replaced it.