Check a guest in
In ClearHost: PMS → Front Desk.
Where: PMS → Front Desk in ClearHost
You need: PMS on the property's plan, and permission to edit bookings on this property.
#Steps
- 1
Select the property you want to work on in the top bar.
- 2
Open "PMS → Front Desk".
- 3
Leave the view on "Room view" — that is the default, and the one that lists your rooms as tiles. Chart and Table are the other two.
- 4
Find the room the guest is booked into and click "Check in" on its tile. A dialog opens, headed with the room you are checking them into.
- 5
Under "ID proof", scan or type the guest’s ID. Skip ID for now checks them in without one, so you can collect it later.
- 6
Under "Guests & WhatsApp", check who is staying in the room and whether the welcome message goes out to them.
- 7
Click the button naming the room to finish, and the tile flips to in-house.
- 8
The other way in is the Guest Operations wizard, which walks the same check-in over several steps: "Guest & Room", then payment, then the agreement, ending in "Complete Check-in". It no longer insists on an ID either. Open in ClearHost ↗
#Good to know
If the room still needs cleaning, ClearHost warns you but does not block the check-in. You can start the same flow from the actions menu on a booking in Reservations. The old Kanban board of arrival and departure columns is gone — the room tiles replaced it.